Some printer problems can be resolved over the phone and/or with a little advice. To that end, the purpose of this article is to help YOU resolve some of those more “common KIP issues” without having to pay for a potentially expensive service call.
First, it is helpful to determine if the problem is software or hardware related? Does it happen all of the time no matter what application is used to send the print? Does it happen from everyone’s workstation? If the answer to either question is yes, the issue is likely hardware related.
Here are some of the most common “hardware calls” and the remedies to fix them. “J codes” are for jamming issues. There’s a paper jam somewhere in the printer. Unload all of the rolls of paper and try reloading them one roll at a time, testing each roll. If successful, load the next roll. You may have to try a new roll of paper and/or cut a new clean edge on the roll.
Wrinkles or creasing of the copies is almost always a paper issue. Install a new roll and see what happens. It’s not uncommon to see this problem near the end of a roll. So try a new roll first!
Another common error might be an “E-51″or “E31-34.” This is called a hi-volt error. Try a quick flip of the ON/OFF switch. Make sure the paper path is cleared out. You may have to reload the rolls.
E-07 or Cutter error means the cutter may need to be cleaned out. A simple Off/On click of the main switch may get you back printing again quickly.
Dark vertical lines on the prints may be caused by the scanner. You may have been in the “copy mode” not the “print mode.” Be sure the scanner lenses are clean. They can be cleaned with Windex and a paper towel. It only takes a spec of dirt in the wrong place to create a dark vertical line down the prints.
“Out of Toner message” after recently installing a new cartridge is another common problem. Before installing a new cartridge, be sure to shake it vigorously and “seat” it properly in the machine. Then, to twist it open (to open the hole). Several turns are required. You can usually feel or hear it “pop” open, if you listen carefully. “Light prints” are not typically caused by low toner; however, be sure the “density button” is set in the proper position.
If you are experiencing random or unusual problems, try rebooting the whole system. Please remember to leave the system off for about 3 minutes before restarting it or the controller may not restart properly.
“E-40 error” indicates the stacker device is not “talking” to the printer. If you have a stacking device behind the printer, be sure it is aligned properly to the exit of the printer. Also ensure the device is plugged in and turned on! A stacker generally has a separate power cord from the printer itself.
Hope this helps a little… If not, remember you can always call BPI if you need on-site service. We are here to serve you!